How We Work
Fast to Stand Up. Steady in Rhythm. Built to Surge.
No two engagements are alike. Here's the model behind all of them, and what it actually looks like once you sign.
The Model
Every Deliverable Starts With What Your Community Is Saying
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Step 1
Listen
CSC Intelligence monitors the conversations that decide projects: Facebook groups, hyper-local news, government meetings, and regulatory dockets. Most of it is invisible to standard media monitoring.
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Step 2
Plan
Analysts turn that signal into a plan: which messages, for which audiences, at which moments, grounded in evidence rather than assumptions.
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Step 3
Create and deploy
Websites, mailers, ads, FAQs, videos, event materials. What goes on them, who receives them, and when they land is driven by live community intelligence. Then we measure the response and adjust.
Engagement Options
Four Ways In
Some clients want monitoring and nothing else. Some want creative firepower. Some want the whole loop. Every engagement is assembled from the pieces that fit your project, priced flat, and resized as your project's phases change.
- Monitoring only
- CSC Intelligence and the weekly digest. Eyes and ears on your community, nothing you don’t need.
- Creative
- Websites, materials, and campaigns, fed by our intelligence engine even when monitoring isn’t the engagement.
- The full engagement
- Listening through creative. One team, one flat fee, the whole loop working for your project.
- Something bespoke
- A docket deep-dive, a statewide study, a one-time community assessment. If it’s in our wheelhouse, we’ll scope it.
An Engagement
Whatever the Scope, the Experience Is the Same
Here's a full engagement. Yours includes the pieces you picked.
The first days
Your monitoring goes live in days, not quarters, and the groundwork gets built at the same time. While the platform starts listening, we're mapping who actually holds influence and shaping how your project should sound before it ever speaks.
- Monitoring live: Facebook groups, local news, government meetings, regulatory dockets
- Community assessment: who lives there, who leads there, what they care about
- A content calendar tied to your project milestones
- Project identity where needed: naming, brand, and a project website
The rhythm
Then the drumbeat starts. Intelligence arrives weekly, and creative ships continuously: materials timed to your project milestones, with messaging tuned as community sentiment shifts.
- The weekly intelligence digest, every week, per project
- A steady output of materials: FAQs, social content, mailers, website updates
- Messaging and targeting adjusted as sentiment moves
When it heats up
A hostile agenda item, an organizing push, a misinformation wave: flagged in that week's digest, answered within days. The response isn't generic. It speaks directly to what was actually said, in the rooms where it was said.
- A clear read on what changed and what it means for the vote
- Presentation decks and public comment materials
- Creative production in 24 to 72 hours: palm cards, mailers, ads, presentation boards
- Counter-misinformation materials grounded in the actual claims circulating
In the Field
In Step With the Ground Game
Communications that ignore what's happening on the ground fail. Ours run on a continuous loop with the field: ground teams surface what communities are saying face to face, and we put refreshed materials in their hands as conditions change.
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Together
Deep research and analysis
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CSC
Communications strategy
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CSC
Content development
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Ground teams
Community outreach
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Together
Issue understanding refined
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CSC
Messaging and strategy refined
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CSC
Rapid collateral development
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Ground teams
Extended community outreach
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Together
Repeat